Frequently Asked Questions
Everything you need to know about shopping with Vaulted.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start a request. Please note that certain limited-edition or final-sale items may not be eligible for return.
Are the products on Vaulted authentic?
Absolutely. Every item sold on Vaulted is sourced directly from authorized distributors or the manufacturers themselves. We guarantee the authenticity of every product in our catalog.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger purchases, we also offer flexible financing options through our partner, Affirm.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking link. You can also log into your Vaulted account and view your order history to see real-time delivery updates.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.